Taking part in guided activities requires good general health, no medical advice against participation and an
appropriate level of fitness for the chosen activity. Minors must have the consent of a parent or guardian. For certain
activities (e. g. heliski) they must be accompanied by a responsible adult. A minimum age may be stipulated, inquire
directly with the Guides Office.
Prices only include guiding fees and do not include transport fares, ski passes, meals, accommodation, extra costs of
the Guide (e. g. meals, overnight stay in a mountain hut) or gear hire (e. g. skis, ski boots)
From 15 days before the date of the activity the total amount is due. Beyond 15 days of the date of the activity, the
reservation will be validated upon receipt of 30% of deposit.
For the group outing is needed a minimum of 3 participants to assure the departure. Offer of departure to 2 people
with additional cost. For private Guide, departure from 1 person.
All groups are limited to 6 people maximum for a Guide. Beyond 6 people, booking a second Guide will be necessary.
SAFETY AND RISK
It is vital to follow all safety instructions given by the Guide. A mountain Guide is a trained professional who regularly
undertakes exercises in managing and reducing risk. However, some risks, due to their uncertain and complex nature,
cannot be totally eliminated (e. g. stone falls, sérac falls, crevasses, and avalanches). Participants must therefore be
aware of and accept these risks before signing up to an activity.
Each participant must ensure they have adequate insurance which should include cover for public liability, search and
rescue, evacuation and so on.
A Guide is attributed to you from your reservation’s validation by deposit and/or total amount. The Guide can be
replaced with another Guide if needed (disease, accident, other…). This can in no case lead to a demand for price
reduction or refund or cancellation.
As a general rule, weather conditions cannot be accepted as a reason for cancellation unless the guide considers that
the safety of the group would be compromised. Snow quality can in no case lead to a demand for price reduction or
refund or cancellation.
A) Cancellation during the activity
A1-Cancellation by the Guide : the activities may be modified or cancelled by the Guide due to mountain conditions
or the safety of the group. If the activity has to be cancelled due to a failing attributable to a participant (such as lack
of fitness or failure to follow instructions) no refund will be due.
A2-Cancellation by the customer : total amount of the activity is due.
B) Cancellation before the beginning of the activity
B1-Cancellation by the Guide : (e. g. due to bad weather forecast or mountain conditions) guiding fees will be
refunded. No other compensation will be paid.
B2-Cancellation by the customer :
– Between 15 days and the date of the activity : 100 % of the fees are owed.
– Between 30 days and 15 days before the activity : the deposit is kept.
– More than 30 days before the activity : the paid sums are paid off.
MODIFICATION OF THE NUMBER OF PERSONS BOOKED
– Between 15 days and the date of the activity : no price reduction, refund or cancellation.
– More than 15 days before the activity : refund of the change in the number of people booked.